Sophisticated scammers are pretending to be bailiffs, in an effort to trick individuals out of money.
In one such instance an individual was called by sophisticated scammers claiming to be from a company of bailiffs. The scammer claimed that they were, on the request of the courts in Huddersfield, on their way to his home due to his failure to pay £3500 awarded against him in a county court judgement.
Taking the number the “bailiff” had given individual, they decided to call the court. To their surprise they were met with a recorded message. It statined that they had called Huddersfield courts, before a number of options were listed. The individual was then put through to what they thought was an officer, who explained the process required, sending what appeared to be authentic documentation.
Once the individual got home they were still suspicious and looked up the number for the court online, which was different to the one they had been given and called them. The court confirmed that it was a scam and explained that the scammers had copied and were using their documentation. They had even lifted the phone intro from Huddersfield court.
Thankfully, this case ended well, but up and down the country millions of pounds are lost to scam telephone calls. Don’t become a statistic and stay safe from scammers.
Tips for dealing with sophisticated scammers
There are a few things to remember when picking up the phone to a bailiff to make sure that you are protected:
A bailiff company will never ask you to phone the court to pay an outstanding debt
Make sure they have the correct paperwork and that it is in date
Don’t give any private information such as bank details
New buildings cause a huge amount of interest, these may be from speculative agents trying to get an impromptu viewing without consent, often very convincingly, or it can be previous contractors who have left equipment on site. We take this responsibility seriously and will not be shoved around by people regardless of how convincing they are. Equally we provide a warm, professional welcome to authorised visitors and briefing to them of any safety concerns. In addition to this we provide a full visit report to client on who has attended the building. At Gallowglass Security we take a comprehensive approach, to ensuring a property is secured quickly and effectively. We ensure that all members of our Property team are fully aware of the workings and running of each property, keeping our clients property safe and secure until their tenants are ready to take over the building in excellent working condition.
Why take this professional approach?
After the builders have left, there are always teething problems and knowledge gaps for the new tenant. Ensuring that you can close this knowledge gap is crucial to a building owner’s new customer. As a result we undertake a thorough hand-over on behalf of the buildings owner, ensuring everything is in working condition, before handing the building over to the new tenant through a further comprehensive handover.
What is involved in the handover?
We have a nine point check-list of duties to ensure the security of the property. We undertake these daily and every new guard double checks on the guard before, taking photographic evidence along the way, which is filed in an electronic report.
Our nine-point checking process includes:
Fire and evacuation Our first responsibility, before anything else, is to identify all the fire exists and the assembly areas. Making sure that we keep people who may be on the premises safe is of critical importance to us.
Alarms Most buildings have fire and intruder alarms that need regular testing on certain days at certain times. This helps to ensure they are working appropriately and also ensures that when the alarm goes at an irregular time, we know what to do and the appropriate authorities are alerted in a timely fashion.
Access control systems Access control systems are often overlooked; however, providing access to visitors is crucial, especially when you have new tenants undertaking a recce of the building. Ensuring we know how to operate all the access and entry systems for deliveries and the front of house is crucial.
Main location of work and welfare We ensure that we capture photographs of the main working areas and the building to identify any issues that may occur. This helps reassure our clients that we are undertaking checks regularly and any problems that may arise are spotted early.
Post New building owners are always going to receive post and deliveries before the moving-in day. Ensuring all post is filed correctly and all deliveries are signed for is critical to ensuring a smooth start for a new tenant or building owner. As a result, our staff learn about the businesses moving into the building to ensure that all their post is categorised appropriately and finds its way to the right owners one moving-in day.
Computer and phones Every reception desk has a computer and telephone. Ensuring our staff know how to use the systems is critical to the efficient running of the building.
Keys and Codes Typically, new buildings will have anything up to 200 bunches of keys which will equate to 600 individual keys. The project manager will hand these over with an associated list, we immediately audit these keys to ensure none are missing. This is a laborious task and typically we expect to find between 3%-9% error. If required we will also label and provide appropriate storage.
Internal patrols One of the most important parts of our role is to undertake an internal inspection of all floors, rooms and corridors. This includes checking all fire-exits are clear, there are no leaks, defective pipes or lightbulbs and ensuring no rubbish is left lying around untidily. We ensure our staff check all the taps, radiators and loos, to ensure that everything is working, reporting any problems to the building owner in detail.
External patrols Our external patrol is also incredibly important. This helps us identify any security threats to the building, external damage, rubbish, defects or those that may have chosen to sleep rough. Whilst externally inspecting the building we check all emergency access routes. Look for open windows, especially on ground floor and further up the building.
Protecting a building requires a professional and thorough approach, a thorough process and exceptional customer service. Our nine point plan ensures we deliver the top guarding and front of house service for our customers.
Gallowglass Security, working with Cluttons – an international firm of chartered surveyors – has been providing Front of House services and 24-hour security for the former MI6 headquarters in London. The 72,000 square foot, Grade A commercial property in the heart of London was originally constructed in the 1920’s as the headquarters for MI6. It was occupied under the guise of the “Minimax Fire Extinguisher Company” to maintain its secrecy.
Since MI6 and the latest tenants have left the building, it has undergone a complete refurbishment to provide high-quality, Grade A office space.
Gallowglass Security has been securing the property in advance of the next tenants moving in, with a focus on high calibre front of house services whilst managing the day-to-day signing-in contractors whilst ensuring a high-level of customer service is maintained when potential tenants arrive to view the building.
The on-site staff managing the property are supported by the head-office team. This ensures the new tenants have the appropriate risk assessments and method statements available to them prior to taking on the tenancy.
The short-term contract to secure the site and prepare the building for its new tenants has been underway for the last two weeks.
George Oliver, the Head of Gallowglass Security’s property division said: “This is an example of a high-quality team delivering a flexible and effective service for our clients. Our remit is not only the protection of the building, but front of house services, ensuring all guests and staff receive a warm and professional welcome. We take pride in our ability to deliver services above and beyond those you would expect from a security company. We ensure a consistent, professional and secure service throughout the building.”
A famous restaurant in London has recently made the headlines due to a landmark case brought against this London establishment by the building’s owner. The owner is “demanding that the Wolseley’s operators Corbin & King pay all of the almost £1m of rent debt that built up while the restaurant was closed during coronavirus lockdowns” according to the Financial Times. Corbin and King have referred to the clause in their contract that states the company is not entitled to pay rent whilst unable to operate, which was signalled by the numerous lockdowns. This issue is one that is playing out up and down the country. According to the same article, estimates suggest that there is £6.4bn in unpaid rent across the UK. All of which could have an enormous impact on our city centres and high streets across the UK.
Here we look at what powers there are to pursue for rent and how tenants can get support to help manage the payments that landlords may legally be entitled to.
What is a High Court Writ of Control?
A high court writ of control is a document obtained via a designated high court enforcement officer, of a debt of £600.00 or greater. The writ itself can be obtained via a standard CCJ, or in this case, can be issued through a combined writ of possession and control whereby historical rent arrears are recoverable. It allows our enforcement officers to levy goods up to and including the value of the writ.
How do I obtain a High Court Writ of Control?
Once you have a CCJ or a possession order outlining rent arrears, Gallowglass Enforcement offers a variety of services. We offer evictions, as well as attempted recovery of the rent arrears, using experienced enforcement agents with an abundance of industry experience. Once the ‘transfer-up’ process is competed the writ will be assigned to one of our accredited enforcement agents to recover the outstanding debt. The ‘transfer-up’ process is the process of gaining a high court writ of control from a CCJ or a possession order from the county court.
What powers does this give me to pursue a former tenant?
You can pursue the debtor for your money as long as it is within six years of the original county court judgment. A high court writ of control affords our enforcement agents the right to levy goods should the debtor decide not to pay. Our enforcement agents can also force entry to commercial premises. There is a clear advantage of using high court enforcement rather than county court, where combined warrants are not possible; the county court bailiff does not work at a commission rate so there is no incentive to chase diligently. Gallowglass also offers a tracing service, therefore enforcement on historical tenants will prove fruitful assuming a forwarding address is found.
What powers does my tenant have?
Your tenant can contest the debt by applying to the court to get the judgment set aside. This would be via Part 13 of setting aside of varying default judgment. Since rent arrears originate from non-payment of a contractual obligation on the part of the tenant, they would therefore have little if no recourse for rebuttal. However, each defence from each tenant would have its own merits and the judge would make these decisions accordingly, should the tenant choose to contest the writ. However, at the point of the writ of control issue the judge may find that the debtor has had numerous opportunities to either pay the debt, or enter mediation with the claimant.
Who can offer support to my former tenant?
There are a variety of debt support and relief services, the Citizens Advice Bureau, stepchange.org and nationaldebtline.org to name a few. They may also choose to contest the debt using their own chosen legal professional.
One of our most interesting and challenging assignments is based in Marylebone on behalf of the Howard de Walden Estate. The teams are tasked with providing street-based security and support services to all tenants and visitors to the area. These include medical facilities on Harley street, a diverse range of retailers on Marylebone High Street and an enviable selection of restaurants on Marylebone Lane. The teams are also there to respond to concerns of residents who call the area home.
Our teams have seen an increase in work load and a changing dynamic during the pandemic, their essential work has been key to supporting all estate users in a way that is beyond simply security. These duties include working with outreach teams to identify and contact rough sleepers to producing detailed vacant property inspections (VPI’s) for buildings temporally closed, giving those working remotely on the ground information quickly for a wide range of scenarios.
Whilst visiting the team it is easy to be intrigued by a great number of blue plaques that dot many of the buildings. One of these plaques is found on 21 Queen Anne Street in memory of a distant cousin of the explorer David Livingstone; Sir Patrick Manson. Born in Scotland, he proved to be gifted, not only at his academic studies but a great number of sports; perhaps most unusually for a Scotsman, even cricket. His ability academically was extraordinary, when he passed his medical degree aged 19, he was still too young to formally graduate.
On graduation he worked for a short time in Durham before moving to Taiwan. This was the start of his world changing research into tropical medicine, the effects of which are still with us today.
After his time in Taiwan, he moved to Amoy on the Chinese coast, where he became fully fluent in Mandarin and began his research into malaria. This is where he made his world changing discovery by identifying the link between malaria and mosquitos.
In 1889 he returned to the UK and took up residence at 21 Queen Anne Street and where his work continued. Joining the royal collage of physicians and becoming a chief medical officer on tropical illnesses to the government, he was also Instrumental in the foundation of The London School of Hygiene and Tropical Medicine.
This remarkable organisation which he helped create is today providing research, information and on the ground action in the global struggle against COVID19.
Sir Patrick Manson saved countless lives in his own life time, as a result of his research into malaria the numbers of lives saved is countless millions and now nearly 100 years since his death his legacy continues to save many more.
Sir Patrick’s work resonated with us. While Gallowglass Security cannot offer medical expertise, we do support those that can; whether this be supporting the GLA and housing the homeless, working to protect the test facility in Brockwell Park, ensuring the hotels hosting returning travellers are kept safe, or providing expert health and safety advice to up-and-coming events organisations, we are dedicated to helping others, just like Sir Patrick Manson.
The government’s announcement that lockdown measures will end on the 21st June, has brought welcome relief to the hard hit events industry. There is clear optimism amongst event producers, that this vibrant and exciting sector is poised to bounce back. It has been clear to us that this optimism has been gathering at a pace prior to the recent announcement. This is reflected by high volume of queries that we have received from producers requiring event security provision this Summer. The hardship of the last 12 months, we believe, has created a real demand from event goers for the live entertainment experience, which will spark a revival in live events this year.
Gallowglass Security’s lockdown activity
Throughout lockdown, Gallowglass has provided security guards to a large number of public sector and charitable bodies. These include, the GLA, City of Westminster, the London Boroughs of Lambeth, Ealing, Havering, Waltham Forest, St Mungo’s and Crisis. The security aim of on behalf of these clients has been to enforce stringent anti-Covid measures to keep people safe. All this, whilst ensuring that we have the necessary measures in place to minimise the risk to our guard force. We continue to provide security at various London hotels that temporarily accommodate highly vulnerable rough sleepers. Additionally, we currently provide security guards and Covid marshals in the London boroughs of Ealing and Lambeth. Their purpose is to successfully manage the control measures at the Covid testing and mass rollout vaccination centers.
The Gallowglass Security approach
Our experience in the event sector has been invaluable in our providing effective anti-Covid security regimes. There has been the necessary up skilling of our guard force to deal with the specific challenges that Covid presents. The Gallowglass approach though, remains the same. Our aims are always to secure the desired outcomes for our clients. We deliver this through extensive planning and risk assessment before the start of any contract; together with the deployment of well briefed and led guards with the correct skill set for the task in hand. All this together with frontline service delivery that is effective and friendly; and where use of initiative is encouraged, and leadership valued. By virtue of necessity, our lead in times for assignments can be very short. Gallowglass has illustrated, time and time again, it’s remarkable capacity to deliver all security services at very short notice. We pride ourselves on our ability to react and deliver our services at short notice, 24 hours a day, 365 days of the year.
The effect of our lockdown experience
An unintended, but positive consequence of the crisis is that it has strengthened and improved us. Our personnel and operating processes have been stress tested, and have excelled. Adversity has bred innovation, with an original and dynamic approach to both health and safety and training, being a very good example of this.
Final thoughts from Gallowglass Security’s Managing Partner – Giles Turnbull
“ I have been hugely impressed by how my team has adapted and evolved to meet the challenges posed by the pandemic. The whole of Gallowglass Security have shown admirable determination and intelligence, to overcome the myriad of problems presented by Covid .With the creative buzz of live events set to make its welcome recovery, we return to where we came from. We have always set and delivered very high standards for ourselves in all that we do. I have no doubt that our Covid experience has improved upon this, and that the quality of our event security services will go onto play a significant role in the success of live events this Summer.”
Sadly, due to the Pandemic, it is impossible to keep all three roles active. A limited number of staff and visitors are coming into the building; therefore, reception and front of house staff are largely manning empty reception halls. However, checking on the buildings health and ensuring the site is secure remains critical. A burst pipe, running tap, faulty heating system or broken air conditioning units can cause damage to the building and even effect the company’s ability to work remotely, if servers are kept on site.
Asa result, we are seeing increased demand for an individual that can service all three roles; front of house, security and site inspection, at a fraction of the cost.
This has led Gallowglass Security to fill a new and developing service based on our highly experienced and dedicated existing team.
Historically we have always provided more than simply reception or security, many of our team started in security, but have developed significant building management experience as well as Front of House training from our very own, Amr Fadl, a former concierge at The Ritz and Browns Hotel.
While we can provide front of house and security services, we have also trained our team to have a strong technical knowledge and understanding of how buildings work. Through the wider Gallowglass Security team we can pull on resources to solve most problems without fuss.
Our team also has multi building experience and the confidence to start at an unfamiliar property and immediately get to work. They have the expertise to read existing building manuals and standard operating procedures and instinctively know what needs to be delivered and how. They are able to communicate problems to the property manager coherently and effectively. The team can also communicate with contractors regarding remedial work whilst constantly updating the property’s managers.
This unique skill also comes with the added benefit of Gallowglass Security flexibility and response. We are able to deploy with minimal notice and without lengthy minimum contracts. This gives building managers the ability to call on support when and where they most need it for as long or short a time as they require.
Further advantages of the wider Gallowglass Security support comes when things don’t go to plan. When a problem or work overruns we can continue to provide staff. If a leak is not fixed by the end of a shift, we will immediately deploy a fresh team member, we will not simply say “sorry times up I am going home”. We see all our work through to the end.
We offer this service based on years of experience proving the service as reliable, flexible and cost effective for our customers.
There can be few events in living memory that have brought the importance of effective health and safety measures for business into sharper focus than the current Covid 19 pandemic. In order to ensure safe systems of work and to engender confidence amongst our work force and clients, this is an approach that we implemented at the outset of the crisis, and at a level that exceeded mandated official advice and guidelines. This evolving process has been achieved under the inspiring and informed leadership of our head of Health and Safety, Petar Petrov.
Petar’s journey from teaching graduate in his native Bulgaria, through to Gallowglass Security guard before progressing to become our head of Health and Safety has been a particularly fascinating one. His epiphany moment came when deployed to man guard a super prime construction development in central London where he came to keenly appreciate workplace hazards, and sought to apply his intellect and academic background in a way to secure safe systems of working.
From there he studiously applied himself resulting in his achieving a full gamut of NEBOSH qualifications and culminated in his securing through BSI lead auditor status in ISO 45001 (managing occupational Health and Safety at work). Currently he awaits his results of his second degree in Business Studies where he hopes to secure a 1st class honours degree, and from there he anticipates going on to secure a PhD in the wellness aspect of H&S.
Having suffered Covid himself in the infancy of the pandemic, Petar understood that this virus was more serious than other respiratory diseases such as the common cold and flu, and that immediate stringent control measures were required to minimise the risk of Covid transmission at all Gallowglass sites including head office.
With alacrity, and before recommended by public authorities, rigorous Covid 19 risk assessments were undertaken at head office, and at all sites where our guard force are deployed together with PPE distribution; with the effect that immediate control measures were introduced to ensure safe systems of work for all Gallowglass Security staff and affected stakeholders. Petar fully appreciated that a generic approach to this task would be wholly insufficient to address the risks posed by the virus and that a nuanced approach was required by him, to reflect the particular and specific risks posed to each of our service sectors.
This was a considerable undertaking as it included hotels accommodating rough sleepers on behalf of the GLA, the City of Westminster, the London Boroughs of Havering and Waltham Forrest and the renowned homeless charities, St Mungo’s and Crisis. All this together with our fixed ongoing commitments in the public and private sectors requiring both security and front of house cover. Additionally both our street patrol teams as well as our VPI and mobile response teams were similarly assessed, with the correct measures being introduced to safeguard their well-being.
Petar took the view that the measures introduced, would only be effective with ongoing tool box training amongst all Gallowglass Security staff. With this mind he formulated Covid specific awareness training which he delivered at each site and in person. Included in the training syllabus were measures borne of his own research into American medical case studies, which revealed, prior to the knowledge being in the public domain for example, that the loss of taste and smell was a potential symptom of the virus.
As society’s response to the virus has evolved, so has Petar’s. With the introduction of mass testing and vaccination sites, so has there been the resulting demand for our SIA manned guarding and Covid Marshalls of these centers, such as the ones rolled out by the London Borough of Lambeth at various sites. In turn the formulation and introduction of specific Covid 19 safety measures have been necessary to meet the unique demands of this vital work.
It is not enough for Petar to introduce these vital and effective measures, he is determined to ensure that they are fit for purpose at all times. In particular he records and analyses the clusters self isolation and Covid transmission data amongst Gallowglass Security staff to establish whether patterns are emerging as this helps in turn to determine the efficacy of the control measures, and whether or not revision is required.
Whilst the future is unclear, what remains a constant is that the Gallowglass Security H&S approach under Petar’s leadership to the risks posed by the virus, will be relentless and unremitting.
The Managing Partner of Gallowglass Security, Giles Turnbull says “ From the outset of the pandemic I have been hugely impressed by the bold initiative taken by Petar to introduce the necessary measures required to safeguard our highly valued guard force In the vital work they undertake for the benefit of society. What is particularly impressive is that regardless of his impressive range of H&S training credentials , that he has used his own intellect and judgment to introduce a range of measures that are unique and effective, and that elevate H&S beyond a tick box exercise”
Gallowglass Security, although headquartered in London, has operated a successful regional security program across the country for over a decade, from North East, North West, Yorkshire and Birmingham to the South of England through to Bristol and down to Cornwall.
Gallowglass Security’s regional practice is over ten years old and led by Gallowglass Security’s Head of Regions, Jaco Nieuwoudt, from his offices in West Yorkshire.
Jaco Nieuwoudt with his trusted 2nd in command John Griffiths
Running a team of up to 80 guards, Jaco has been helping to deliver all Gallowglass Security’s core practices outside of the capital for over a decade, even before he became a Partner and Head of Regions.
COVID-19 has changed the type of business Gallowglass Security is working on, but despite the restrictions the phone continues to ring with new requests and a burgeoning client list, across the company’s business units of Property Security, Events Security and Enforcement.
Jaco said: “Prior to COVID-19, we were undertaking a lot of promotional roadshows with major brands and securing festivals and public events for our clients across the country. More recently we have been working with clients to secure their properties, evict trespassing travellers and undertake VPIs to ensure vacant properties are not being damaged or falling into disrepair.”
Gallowglass Security has been proud to work with Tough Mudder since 2012 across 12 of their events a year; however, during COVID-19, these security guards have re-skilled and utilised their experience to support clients across a range of eviction and property related security services.
Tough Mudder
Despite the challenges, the regional security team have adapted. Jaco continued: “We pride ourselves on our ability to adapt, our professional, above and beyond approach and our ability to deploy quickly. Client’s are having to adapt quickly under stressful circumstance, which is why we adapt quickly with them. Providing a reassuring, proactive, professional security presence is critical to curing client’s security concerns.”
Utilising Gallowglass Security’s significant Property Security experience, they are now working with a large number of commercial building owners. The types of buildings Gallowglass Security are protecting, include warehouses, commercial property, such as shops and trading estates for estate agents, business owners and administrators, offering VPIs, manned guarding, key holding and alarm response.
Jaco said: “I have always loved the events side of the security business and a personal favourite, as a keen cook, was Foodies Festival. We love seeing the competition and camaraderie at events like Tough Mudder, the joy at The Big Feastival and the energy at all the music festivals we support. We cannot wait to have them back and support them again. However, in the meantime, our skills and training programs have allowed us to adapt and attack the challenges our clients face today, across the country.”
Tudors on Tour
For those that are looking for security solutions, whether it be related to estates and properties, enforcement or events, contact Jaco and his team.
The unfolding Covid 19 crisis highlighted the perilous predicament facing rough sleepers from the heightened risk of Covid transmission. This being on account of a myriad of factors, notably; that many have chronic physical and mental health problems which are often heightened by substance misuse, the inability to self isolate, the absence of basic hygiene facilities, together with a peripatetic lifestyle.
We believe that the leadership of the Greater London Authority (GLA) deserve immense credit for being relentless in raising this issue in the public and political consciousness at a very early stage of the emerging pandemic. All this as well as maintaining it in the public profile, and providing the political impetus and means to ensure that relief was provided in the form of accommodating this highly vulnerable group at various London hotels.
The admirable and highly committed St Mungo’s charity, were commissioned to provide rough sleeping services at the hotels, and throughout the pandemic been at the vanguard in providing a variety of essential and invaluable outreach support to those being temporarily housed in hotels across the capitol.
We were invited by the GLA to provide security support at hotels under their responsibility, an invitation that we had no hesitation in accepting despite the challenges and uncertainty brought about by the pandemic. Ultimately we reacted as we always do, with alacrity, and deployed carefully selected and well briefed teams of guards at various locations, with the tasks of ensuring the safety of the residents, outreach workers and hotel staff as well as enacting any and all special instructions received on site.
As the pandemic worsened, we were assigned to provide security regimes for more hotels under the aegis of the GLA; as well as expanding our involvement into the London Boroughs of Westminster, Havering, Waltham Forest and most recently, on behalf of the long standing and renowned homeless charity Crisis.
For Gallowglass this assignment represented a paradigm shift from the range of services we are accustomed to providing, not least because of the absence of any formal guidance on security provision at the front line amongst a demographic profile of persons at a high risk of Covid transmission.
Undaunted though, our guard force was carefully selected on the grounds of their skillset and aptitude for this work, and were comprehensively briefed and rapidly deployed. Despite national shortages of PPE at the time of initial deployment, we were able to procure it, and equip all guards with it. Simultaneously all sites were rigoursly and critically risk assessed so establish safe systems of work for them.
Drawing on advice and subsequent updates from bodies such as Public Health England and the NHS, our H&S Manager assimilated the scientific advice and then distilled and adapted it in the form of a series of highly unique security relevant training syllabus’s. These Covid specific training modules have been, and continue to be updated and delivered on site on a one to one basis in the form of toolbox training.
We believe that this highly considered approach has been instrumental in building awareness and understanding of the very specific challenges posed, and has ultimately cultivated the necessary skill sets and understanding that has contributed to our guards excelling in such a unique environment.
As with all, it is our hope that oncoming vaccines mark the beginning of the end of this pandemic. Until vaccines are clearly entrenched throughout the population and their efficacy thereby established, rough sleepers will continue to require the support that local government provides along with dedicated and skilful charities. We remain on hand to assist whenever and wherever required, especially over the Christmas period.
Managing Partner Giles Turnbull says.
“This is and remains a remarkable project, and one that we regard ourselves as privileged to be involved in on account of its inestimable social value. It’s successful delivery is a result of a highly collegiate effort, where our staff have been encouraged to draw on their intelligence, accumulated knowledge and experience, and apply their initiative for the benefit and success of this project .
The final word must go to the guards on the ground who have shown great professionalism selflessness, determination and effectiveness in delivering our security services. There are many who have distinguished themselves and I thank them all. Particular commendations though must go to Adedotun Ajao, Mohammed Ismail, Grzegorz Grabowicki, Amir Khattab, Ashley Campbell and Yuri Asenov all of whom have been particularly outstanding.”
