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Author: Giles Turnbull

Meet Jaco Nieuwoudt; Head of Regions, Partner, Security Expert, Chef, Curer of meats, Rugby Player,BBQ enthusiast

Gallowglass Security’s Head of Regions and Partner, Jaco Nieuwoudt, has been with us since 2003, after flying over from Pretoria, South Africa, where he was born.  

Although a proud South African, Jaco left the Rainbow Nation to fly over to the UK 18 years ago, at the age of 21, swapping the high veldt of South Africa for the Dales of Yorkshire, via London.   

Now living in West Yorkshire, with his family, Jaco manages all Gallowglass Security’s major event security, regional security services and acting as our client’s and partners point of contact across the Midlands and the North, often playing a hands-on role.   

Jaco and John with Sir Ranulph Fiennes

For those that have met Jaco, it will come as no surprise that he was a keen rugby player and a big presence on the pitch, let alone a Security site. As a young man, Jaco played for the first mixed race school in South Africa, CR SWART, as a Prop or Lock. When he flew over to the UK, he was quick to pick up his boots and join Ilford Wanderers Rugby club in London, but due to the nature of our work, he had to quickly hang them back up, as his reputation for delivering excellent security services started to grow.  

Historic moment- Stuart Rae’s (front row left – Solicitor/Partner) last game of rugby

Starting as a Security Steward in 2003, Jaco’s eye for detail, eagerness to go above and beyond and exceptional client service led him quickly up the Gallowglass Security ranks; becoming a qualified trainer (PTLLS), a certified bailiff and creating Gallowglass Security’s unique and highly adaptable in-house training portal for all security personnel joining the company.   

During his time as a Crewing Manager, our clients were quick to request Jaco’s presence and support for their events and security projects. This led Jaco to often travel the country at the client’s request to support some of Gallowglass Security’s most prestigious events partners, ensuring an excellent level of security service was delivered.  

As a result, we knew we couldn’t keep Jaco in our headquarters and realised that the best way to serve our most active regions and give our clients what they wanted, was for Jaco to be closer to the clients and growing Gallowglass Security’s regional practice.  

Glasgow’s Cadbury’s spots and stripes tour

Since taking over the practice, our regional offer has gone from strength to strength; offering more services to a broader range of clients. Jaco is successfully navigating the trials and tribulations of an ever-changing market and our client’s demands, providing excellent service, and ensuring that the team are quick to deploy at a moment’s notice.   

When Jaco is not setting up your security detail, evicting trespassers, managing our team of 80 security experts and answering client queries and questions, he can be found in the kitchen or at the barbecue with his family. Like a true South African, he loves to barbecue large pieces of meat over a low heat for a long time. Alongside this, he can often be found curing different meats and making traditional South African Biltong and boerewors. It will come as no surprise to anyone then that when asked what his favourite Gallowglass Security event was, Jaco was quick to reply, “Foodies Festival!” 

Like all of us, Jaco is looking forward to the return of events and festivals up and down the country. In order to bring this about, he is working closely with Petar Petrov, Head of Health and Safety, to advise clients on how to prepare for the new normal. If you are interested in hearing how Jaco is preparing for event security in the age of COVID and what we can do to help, be sure to contact him and he will only be too happy to answer your questions.  

Gallowglass Security – Regions – Security outside the Capital

Gallowglass Security, although headquartered in London, has operated a successful regional security program across the country for over a decade, from North East, North West, Yorkshire and Birmingham to the South of England through to Bristol and down to Cornwall.

Gallowglass Security’s regional practice is over ten years old and led by Gallowglass Security’s Head of Regions, Jaco Nieuwoudt, from his offices in West Yorkshire.

Jaco Nieuwoudt with his trusted 2nd in command John Griffiths
Jaco Nieuwoudt with his trusted 2nd in command John Griffiths

Running a team of up to 80 guards, Jaco has been helping to deliver all Gallowglass Security’s core practices outside of the capital for over a decade, even before he became a Partner and Head of Regions.

COVID-19 has changed the type of business Gallowglass Security is working on, but despite the restrictions the phone continues to ring with new requests and a burgeoning client list, across the company’s business units of Property Security, Events Security and Enforcement.

Jaco said: “Prior to COVID-19, we were undertaking a lot of promotional roadshows with major brands and securing festivals and public events for our clients across the country.  More recently we have been working with clients to secure their properties, evict trespassing travellers and undertake VPIs to ensure vacant properties are not being damaged or falling into disrepair.”

Gallowglass Security has been proud to work with Tough Mudder since 2012 across 12 of their events a year; however, during COVID-19, these security guards have re-skilled and utilised their experience to support clients across a range of eviction and property related security services.

Tough Mudder

Despite the challenges, the regional security team have adapted. Jaco continued: “We pride ourselves on our ability to adapt, our professional, above and beyond approach and our ability to deploy quickly. Client’s are having to adapt quickly under stressful circumstance, which is why we adapt quickly with them. Providing a reassuring, proactive, professional security presence is critical to curing client’s security concerns.”

Utilising Gallowglass Security’s significant Property Security experience, they are now working with a large number of commercial building owners. The types of buildings Gallowglass Security are protecting, include warehouses, commercial property, such as shops and trading estates for estate agents, business owners and administrators, offering VPIs, manned guarding, key holding and alarm response.

Jaco said: “I have always loved the events side of the security business and a personal favourite, as a keen cook, was Foodies Festival. We love seeing the competition and camaraderie at events like Tough Mudder, the joy at The Big Feastival and the energy at all the music festivals we support. We cannot wait to have them back and support them again. However, in the meantime, our skills and training programs have allowed us to adapt and attack the challenges our clients face today, across the country.”

Tudors on Tour

For those that are looking for security solutions, whether it be related to estates and properties, enforcement or events, contact Jaco and his team.

LEAVE IT TO ME I’LL TAKE CARE OF IT!

Amr Fadl 50, is Gallowglass Security’s Service Delivery Manager. His input has been crucial in establishing the very high levels of Customer Service throughout the Company with a particular emphasis on front of house for both Commercial and Residential properties.

Born in Cairo from a family established in the Egyptian Film industry, Amr gained a degree in Accountancy from Cairo University, before performing a years National Service in the Egyptian Army’s Pay Corps.

Married with two sons, Amr moved to London in 1994. He entered the Hotel Industry, swiftly ascending the ranks from casual waiter at functions, to joining the Concierge Department of the Royal Garden Hotel in 2003. Simultaneously to working full time, he pursued his childhood passion for Art and Photography by gaining a BA (hons) degree in Art at Surrey University in 2001.

Prior to joining Gallowglass, Amr also worked as a Concierge at the Montcom, Ritz and Brown’s Hotels. His mature, calm and professional demeanour made an immediate impact on both colleagues and clients. His remit swiftly expanded to bringing five star hotel concierge levels of service, to all Gallowglass front of house assignments. Engendering trust and confidence, he applies the Concierge motto of “Leave it to me, I’ll take care of it”. Whatever the need or request, like a swan, he carries out his tasks in an apparently effortless manner.

Asked about the key elements in delivering peerless customer service, Amr said: “All too often training for customer service roles within the security industry entail a box ticking exercise which fail to address the most important aspect, which is the human element.

Time must be given to each individual deployed. It is essential to get to know them, engage with them and help them be the best they can be. staff must not only fully understand the technical and process elements of the task, but go so much further. The key to customer service lies in the attitude of the staff. I am looking for people with the right attitude, above all I am looking for genuine empathy. With this bedrock of character, front of house personnel can be taught and developed to manage clients and visitors. Be approachable, friendly and helpful, but never cross the line into familiarity. All people are individuals and front of house staff must understand this, and should be capable of a nuanced approach to customer service.”  

As part of the continuous development plan of all Gallowglass security personnel, along with more specific subjects such as fire-marshall, Covid training and diversity training, customer service is one of the pillars of Gallowglass Security’s offering.

Besides his sterling contribution to Gallowglass Security, Amr still finds the time for his art and photography. Over the years he has exhibited in many private galleries as well as Olympia and Chelsea Town Hall. Below are some of his works and much more can be seen on his website www.amrfadl.art.