Tag: #eventsecurity

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Front of House and security services for a premier London location

Written by George Oliver on September 29, 2021. Posted in Articles.

Gallowglass Security, working with Cluttons – an international firm of chartered surveyors – has been providing Front of House services and 24-hour security for the former MI6 headquarters in London. The 72,000 square foot, Grade A commercial property in the heart of London was originally constructed in the 1920’s as the headquarters for MI6. It was occupied under the guise of the “Minimax Fire Extinguisher Company” to maintain its secrecy.

Since MI6 and the latest tenants have left the building, it has undergone a complete refurbishment to provide high-quality, Grade A office space.

Gallowglass Security has been securing the property in advance of the next tenants moving in, with a focus on high calibre front of house services whilst managing the day-to-day signing-in contractors whilst ensuring a high-level of customer service is maintained when potential tenants arrive to view the building.

The on-site staff managing the property are supported by the head-office team. This ensures the new tenants have the appropriate risk assessments and method statements available to them prior to taking on the tenancy.

The short-term contract to secure the site and prepare the building for its new tenants has been underway for the last two weeks.

George Oliver, the Head of Gallowglass Security’s property division said: “This is an example of a high-quality team delivering a flexible and effective service for our clients. Our remit is not only the protection of the building, but front of house services, ensuring all guests and staff receive a warm and professional welcome. We take pride in our ability to deliver services above and beyond those you would expect from a security company. We ensure a consistent, professional and secure service throughout the building.”

Planning for a public event? Security is more than just a guard on the gate…

Written by Jaco Nieuwoudt on April 19, 2021. Posted in Articles.

The security for public events has changed drastically over the last 10 years putting an increased premium on the role of Security and security planning for an event.

In years gone by, public event security was largely hired to check tickets at the gate and walk the perimeter, but a security presence all over the event is now key to ensuring the event is a safe and fun experience for everyone.

As events have become increasingly regulated and health and safety has become a critical factor at any event, security planning has become a corner stone of any public event. From your small free to enter community event in the local park, street parades or large music and entertainment events, the security planning process remains the same. Gone are the days that you would just calculate 1 guard per 100 visitors or just cover the emergency gates. Today’s planning is very thorough.

To help you think about how to plan your event and avoid the traps AJ Tracey fell into, in Manchester, here are some key points to consider, for example:

You must be familiar with your venue

By knowing the venue inside out you will be able to determine how porous the venue is, and this a key factor when determining the amount and type of event security you would need. This will also enable you to put your plan on paper by creating a diagram by position and task. Once you have created this dot plan you will be able to brief the guard deployed and they will be able to visualise the entire security strategy instead of just understanding their role on one position. For outdoor venues this will enable you to set boundaries and recommend any additional security solutions like temporary fencing, gates and so on.

Understand attendee risk

What type of event is it? Are there any attendees that can pose a risk or represent a company or movement that cause controversy that might lead to protest on confrontation? For out door events is there any other events, marches or protest in the vicinity of your event that might cause disruption or increased risk to your visitors?

Crowd Control in public event security

This is one of the main functions of the event security officer and they may be asked to perform some of the following tasks. Keeping key points of the site clear and moving by asking visitors that might be blocking an emergency exit, creating a cordon when dealing with an emergency, access control by checking tickets and searching bags, restricting access to back of hour and VIP areas. To name a few. It is also really important to ensure the venue or event never exceeds the venue capacity as this will cause overcrowding and may lead to serious injury or even death.

Assessing the potential of a terrorist or large-scale attack

Over the past ten years this has become a real risk for large outdoor events and festivals as they pose a soft target of large amounts of people gathered together with temporary infrastructure to protect them. It is because of this that we spend more and more time ensuring that we have HVM plans in place (Hostile vehicle mitigation), a robust searching setup and ensure that all the guards deployed have done as much training as possible to ensure that all parties involved have a firm understanding of what is expected of them and why the plans are in place. Following the Manchester bombings, a new law called Martyn’s Law, which will force event organisers and security suppliers to ensure that they have considered all potential risks and that a robust plan is in place before the event can go ahead.

Good communication is key

It is really important to have a good communications plan in place and also make sure you have other methods of communication in the event of an emergency. Keeping communication tight is vitally important to firstly make sure that the message goes to the right person and it is as clear and concise as possible, secondly to avoid misunderstanding and panic for example if they guard do not sue the correct code words and a member of the public hears a guard message to the control room as this can cause panic.

Venue/Event evacuation plan

This is a culmination of all of the above and the most important part of your Security plan/Strategy, and in my view it is what determines the minimum security numbers needed for the event.

Gallowglass Security take great pride in our event security planning and event security services. Events are in our DNA and with our years of experience there is very little we have not prepared for or dealt with. If you are considering a public event, please contact us to help you plan for a fun, safe event.

Two images side by side showing Gallowglass Security officers on duty at various events.

Gallowglass Security – Regions – Security outside the Capital

Written by Giles Turnbull on February 2, 2021. Posted in Articles.

Gallowglass Security, although headquartered in London, has operated a successful regional security program across the country for over a decade, from North East, North West, Yorkshire and Birmingham to the South of England through to Bristol and down to Cornwall.

Gallowglass Security’s regional practice is over ten years old and led by Gallowglass Security’s Head of Regions, Jaco Nieuwoudt, from his offices in West Yorkshire.

Jaco Nieuwoudt with his trusted 2nd in command John Griffiths

Running a team of up to 80 guards, Jaco has been helping to deliver all Gallowglass Security’s core practices outside of the capital for over a decade, even before he became a Partner and Head of Regions.

COVID-19 has changed the type of business Gallowglass Security is working on, but despite the restrictions the phone continues to ring with new requests and a burgeoning client list, across the company’s business units of Property Security, Events Security and Enforcement.

Jaco said: “Prior to COVID-19, we were undertaking a lot of promotional roadshows with major brands and securing festivals and public events for our clients across the country. More recently we have been working with clients to secure their properties, evict trespassing travellers and undertake VPIs to ensure vacant properties are not being damaged or falling into disrepair.”

Gallowglass Security has been proud to work with Tough Mudder since 2012 across 12 of their events a year; however, during COVID-19, these security guards have re-skilled and utilised their experience to support clients across a range of eviction and property related security services.

Despite the challenges, the regional security team have adapted. Jaco continued: “We pride ourselves on our ability to adapt, our professional, above and beyond approach and our ability to deploy quickly. Client’s are having to adapt quickly under stressful circumstance, which is why we adapt quickly with them. Providing a reassuring, proactive, professional security presence is critical to curing client’s security concerns.”

Utilising Gallowglass Security’s significant Property Security experience, they are now working with a large number of commercial building owners. The types of buildings Gallowglass Security are protecting, include warehouses, commercial property, such as shops and trading estates for estate agents, business owners and administrators, offering VPIs, manned guarding, key holding and alarm response.

Jaco said: “I have always loved the events side of the security business and a personal favourite, as a keen cook, was Foodies Festival. We love seeing the competition and camaraderie at events like Tough Mudder, the joy at The Big Feastival and the energy at all the music festivals we support. We cannot wait to have them back and support them again. However, in the meantime, our skills and training programs have allowed us to adapt and attack the challenges our clients face today, across the country.”

For those that are looking for security solutions, whether it be related to estates and properties, enforcement or events, contact Jaco and his team.

A portrait of Amr Fadl, Gallowglass Security's Security Device manager.

LEAVE IT TO ME I’LL TAKE CARE OF IT!

Written by Giles Turnbull on January 26, 2021. Posted in Articles.

Amr Fadl 50, is Gallowglass Security’s Service Delivery Manager. His input has been crucial in establishing the very high levels of Customer Service throughout the Company with a particular emphasis on front of house for both Commercial and Residential properties.

Born in Cairo from a family established in the Egyptian Film industry, Amr gained a degree in Accountancy from Cairo University, before performing a years National Service in the Egyptian Army’s Pay Corps.

Married with two sons, Amr moved to London in 1994. He entered the Hotel Industry, swiftly ascending the ranks from casual waiter at functions, to joining the Concierge Department of the Royal Garden Hotel in 2003. Simultaneously to working full time, he pursued his childhood passion for Art and Photography by gaining a BA (hons) degree in Art at Surrey University in 2001.

Prior to joining Gallowglass, Amr also worked as a Concierge at the Montcom, Ritz and Brown’s Hotels. His mature, calm and professional demeanour made an immediate impact on both colleagues and clients. His remit swiftly expanded to bringing five star hotel concierge levels of service, to all Gallowglass front of house assignments. Engendering trust and confidence, he applies the Concierge motto of “Leave it to me, I’ll take care of it”. Whatever the need or request, like a swan, he carries out his tasks in an apparently effortless manner.

Asked about the key elements in delivering peerless customer service, Amr said: “All too often training for customer service roles within the security industry entail a box ticking exercise which fail to address the most important aspect, which is the human element.

Time must be given to each individual deployed. It is essential to get to know them, engage with them and help them be the best they can be. staff must not only fully understand the technical and process elements of the task, but go so much further. The key to customer service lies in the attitude of the staff. I am looking for people with the right attitude, above all I am looking for genuine empathy. With this bedrock of character, front of house personnel can be taught and developed to manage clients and visitors. Be approachable, friendly and helpful, but never cross the line into familiarity. All people are individuals and front of house staff must understand this, and should be capable of a nuanced approach to customer service.”

As part of the continuous development plan of all Gallowglass security personnel, along with more specific subjects such as fire-marshall, Covid training and diversity training, customer service is one of the pillars of Gallowglass Security’s offering.

Besides his sterling contribution to Gallowglass Security, Amr still finds the time for his art and photography. Over the years he has exhibited in many private galleries as well as Olympia and Chelsea Town Hall. Below are some of his works and much more can be seen on his website www.amrfadl.art.

A portrait of Nick Kostov, Gallowglass Security's Partner

Nick Kostov appointed partner as of 01 November 2020

Written by Stuart Rae on November 25, 2020. Posted in Articles.

We are extremely pleased to announce the appointment of Mr Nick Kostov as a Partner at Gallowglass, and to welcome him as our new Head of Operations. As with many at Gallowglass, Nicks journey towards Partnership has been a fascinating one. Nick graduated as a Primary School Teacher from Bulgaria’s Plovdiv University in Primary School Pedagogy and Foreign Languages, and is also fully licensed to teach at Primary level in England and Wales.

The early signs of his leadership ability, initiative and calmness under pressure were vividly illustrated when undertaking national service in the Bulgarian Air Force, when he single handedly played a critical role in averting an aeronautical disaster. A MIG 23, piloted by a senior Bulgarian General, was in distress and attempting to land at his base. Following a catastrophic failure of communications in air traffic control, he improvised and established alternative means of communications, and from there was able to guide the pilot down to a safe landing.

Since joining Gallowglass in 2008 his leadership ability, particularly in event security, was immediately apparent, and his rise through the security ranks was meteoric. He was the first, and to date, the only guard at Gallowglass ever to secure the accolade of primus inter pares. This qualifies him to undertake all security leadership roles regardless of size and complexity. In this capacity he has continually distinguished himself as an outstanding security team leader at high profile events in London, and at landmark event venues such as the Saatchi Gallery, Kew, the Roundhouse and the corporate and governmental orientated QEII Conference centre.

His leadership style is characterised by his natural authority, that is calm and unflustered and with no small measure of charisma as well. This has always engendered immediate confidence amongst event production professionals in both Nick and his team, and amongst the security team itself. Owing to Nick’s immense and steadfast contribution to Gallowglass’s growth in both a security leader and managerial capacity, he made an unanswerable case for elevation to Partnership, and one that is richly deserved. Away from work Nick delights in family life with his wife and young daughter. He is a connoisseur of Scotch Whiskey and a very keen student of the ferocious martial art, Krav Maga.

Giles Turnbull, the Managing Partner of Gallowglass Security Partners LLP, adds:

” I place a great premium on the timeless concept of leadership and of its value to our organisation, together with a desire to encourage and empower all our valued staff to perform to the absolute limits of their ability and beyond. With this in mind it always gives me immense satisfaction to observe members of our team exhibit these qualities and grasp the opportunities afforded to them to progress through our organisation.

Nick has shown tremendous leadership at all levels and has made an immense contribution to our progress as an organisation, and both I and my fellow Partners are delighted to welcome him to the Partnership. When I reflect on the composition of the Partners, I note that over half started their careers with us as security guards. This confirms that Gallowglass is a meritocracy, where hard work and ability will always secure its reward, and rightly so.”

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